Header-logo mobile

Discover the Industry's Most Comprehensive Automated Voice Quality Testing System

 

Voice Quality Testing With Occam's Experience Testing System (ETS) 

 

 

 

monitor-home

Request your free trial

Start Your Free Trial and Start Enabling a World-class Customer Experience.

The quality of the experience delivered to customers by a call center is a vital component of reducing frustrations and concerns.

 

With unlimited testing capabilities, you are able to conduct end-to-end testing across your entire infrastructure by generating test calls that replicate the path of a customer call and analyze the experience received so you can always provide the highest level of service to your customer. 

 

Testing audio and voice quality has always been a challenge for contact centers, but with Occam's ETS offering, it has never been simpler. 

 

Available in both on-premise, and cloud-based offerings, Occam’s ETS offers a full suite of testing capabilities for today’s enterprise.

 

With your free trial, you can start using ETS right now to:
 
  • Increase the accuracy of your contact center testing
  • Foster continued innovation by automating the discovery of IVR applications
  • Reduce team downtime
  • Ensure the highest levels of performance
  • Provide the best possible user experience

 

Get in touch today to request your free trial to see how Occam can help you test your complex contact center environment through every stage of the development cycle and in production. 

 

How you can deliver continual improvement within your contact center.

 

 

 discover-benchmark-icon

 
 
Discover and Benchmark
for Continuous Delivery
 

ETS automatically generates an up-to-date and accurate overview of your IVR configurations and fully benchmarks your existing systems.

This flags any errors or areas where improvements can be made, enabling your team to prioritize objectives in the delivery schedule collaboratively.

 

 Group 121

 
 
Iterate and Test
for Continuous Testing
 

ETS functional testing allows you to thoroughly soak test new solutions and changes prior to launching them into production.

Using the information captured via the IVR discovery or vXML ingestion features ETS automatically generates easily editable test scripts.

 

 monitor-report-icon

 
 
Monitor and Report
for Continuous Observing

 

ETS monitors a number of different metrics across the entire contact centre environment will alert you and your team should any results fall below acceptable levels of failure.

ETS will automatically collate and share reports to employees and customers to highlight performance as required.

 

 load-stress-icon

 
 
Load and Stress
to Test in Real-Time 
 

ETS Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.

 

“ETS helps streamline the movement of code through the development, test, and deployment phases, eliminating manual tasks which simultaneously reduces the potential for human error.”

 

Compatible with all major vendors, including:

 

 

 

nice-incontact-logo-1024x135

 

Five9_logo

 

 

broadsoft-logo-1024x221

 

 

cisco-logo-300x158

 

 

2000px-Avaya_Logo-300x86

 

 

 

genesys_logo