Our Experience Testing System (ETS) offers a full suite of testing capabilities and features that support you in delivering continuous improvement and optimizing a contact center’s functionality.
End-to-End Testing ETS analyses the customer experience across your entire infrastructure from carrier to agent, highlighting issues and areas for improvement.
Automatic Test Script Creation Along with an intuitive and user-friendly interface, automatic test script generation improves accuracy and spares resources, saving your organisation time and money.
Language and Platform Agnostic Through the development of market-leading technology and modernly architected infrastructure, ETS is fully language and platform agnostic delivering operational improvements globally.
ETS automatically generates an up-to-date and accurate overview of your IVR configurations and fully benchmarks your existing systems.
This flags any errors or areas where improvements can be made, enabling your team to prioritize objectives in the delivery schedule collaboratively.
ETS functional testing allows you to thoroughly soak test new solutions and changes prior to launching them into production.
Using the information captured via the IVR discovery or vXML ingestion features ETS automatically generates easily editable test scripts.
ETS monitors a number of different metrics across the entire contact centre environment will alert you and your team should any results fall below acceptable levels of failure.
ETS will automatically collate and share reports to employees and customers to highlight performance as required.
ETS Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.
“ETS helps streamline the movement of code through the development, test, and deployment phases, eliminating manual tasks which simultaneously reduces the potential for human error.”