Monitoring your contact center environment will flag any issues that may impact on the business, allowing you to react quickly during this unprecedented period of change.
Help to answer these questions:
We’re experiencing higher call volume, are we still operating as expected?
Are our carriers coping with the increased stress on their systems?
Is our internal network infrastructure coping with the changes to how traffic is moving across it?
Are callers able to get through to us?
Is the audio quality of calls that are being answered by remote agents clear?
We’re making a number of changes to our announcements as the situation evolves. Are these working as they should?
Automated Testing for the Contact Center Designed to Provide the Ultimate Customer Experience
We understand that the contact center is where the battle for customer retention and acquisition is won or lost. That’s why we are solely focused on ensuring the success and optimal performance of your contact center environment to provide the ultimate customer experience.
Our Experience Testing System (ETS) provides you with end-to-end testing across the entire contact center infrastructure by generating test calls that replicate and analyze the path a customer call will take, providing you with the assurance that operations are working as expected.
%20(1)-1.jpg?width=500&name=shutterstock_1100199116%20(1)%20(1)-1.jpg)
Compatible with all major vendors, including:
Through the deployment of Occam’s solutions, organizations across all industries are able to ensure they are delivering the highest levels of support and the best possible customer experience.
.png?width=226&name=1280px-Direct_Energy_logo.svg%20(1).png){kind=logo}
