Ensuring the consistent smooth running of your call center operations is made effortless with the Experience Testing System (ETS). Giving you the tools to collaborate and facilitate change with minimal risk.
- Prevent scope creep
- Reduce call center downtime
- Ensure the highest levels of performance
- Deliver a superior customer experience
Arrange your demo to see how you can:
- Benchmark for continuous delivery
- Iterate and test for continuous testing
- Monitor and report for continuous observing
- Load and stress test to test in real-time
Book your demo today via the calendar
ETS automatically generates an up-to-date and accurate overview of your IVR configurations and fully benchmarks your existing systems.
This flags any errors or areas where improvements can be made, enabling your team to prioritize objectives in the delivery schedule collaboratively.
ETS functional testing allows you to thoroughly soak test new solutions and changes prior to launching them into production.
Using the information captured via the IVR discovery or vXML ingestion features ETS automatically generates easily editable test scripts.
ETS monitors a number of different metrics across the entire contact centre environment will alert you and your team should any results fall below acceptable levels of failure.
ETS will automatically collate and share reports to employees and customers to highlight performance as required.
ETS Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.